Shipping policy

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

All Shipping is done through USPS, UPS and FedEx depending on the rates offered.

Some orders may be very delayed due to weather or holiday seasons. Please keep this in mind when you order.

*Custom Orders are subjected to longer waiting periods if materials need to be ordered.*

If you need your items sooner or overnighted please let us know and we will work with you. Additional charges will apply for rushed orders.

Please communicate with us on deadlines. We are more than happy to work with you. If you don't tell us, we won't know!

WHAT IF I GAVE YOU THE WRONG ADDRESS FOR SHIPPING?

Please let us know of changes as soon as possible. After the package has been processed and delivered to the carrier, we will be unable to make any changes. The customer is responsible for ensuring we have the correct address before shipping. We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address. Reshipment on packages returned to us due to wrong address reship at the customer's cost.

DO YOU SHIP INTERNATIONALLY?

We are happy to ship international orders but orders will need to be manually created due to shipping expenses. We will check shipping charges first and send you an invoice with your desired items and shipping fees. 

Please note that we are NOT responsible for any additional fees charged by the postal service and customs upon arrival. We cannot be responsible for lost or stolen packages once we have sent items to the carrier.

International orders are shipped via U.S. Postal Service International and tracking is not available for this method of shipping. If you want tracking/insurance for your package, please contact me prior to purchasing and I will adjust your shipping for FedEx or UPS International charges.

WHAT IF THE TRACKING SHOWS THAT MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT?

If packages are lost or stolen in transit, please understand that we are not liable once they have been delivered to the carrier. Unless you have opted to ensure these packages, we cannot be responsible for any refunds on lost or stolen packages. Be sure to check with your neighbors and surrounding area to locate the package and then contact your local post office if you are unable to locate the package. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.

I am not responsible for items lost in the mail. If you would like to add insurance, this requires extra shipping charges. Please let me know prior to purchasing and I will add the additional charges to your order.